If you have arrived at this article you are likely not receiving an email from a particular address or domain.

This can be due to the sending party being on a blacklist which we subscribe to.

Within DirectAdmin control panel you can add a whitelist entry by:

• Logging into DirectAdmin
• Finding the Spamassasin Setup tile in the Email Manager section
  
• Once opened for your domain you'll find the Whitelist near the bottom of the page.
  
• Say you want to Whitelist Netflix emails "info@mailer.netflix.com" to ensure they always come through :)
  You might populate the whitelist by entering info@mailer.netflix.com into the address box like example below. And Click Add
  
  
  
• Want to allow email for an entire domain? No Problem you can populate the box like and click Add.
  This will allow any address @mailer.netflix.com to bypass filtering.
  e.g info@mailer.netflix.com and someotheraddress@mailer.netflix.com
  
  
  
• Finished adding entries click on save.

Tags: Email, Security, Spam