Outlook 2013 IMAP: Mail Is Not Populating

This is a known issue with Outlook 2013 connecting via IMAP.

Symptoms:

  • Mail isn't populating
  • Sent Items, Outbox, Junk Email folder etc. show up as the subfolders of the Inbox folder.

Until Microsoft releases an update to fix the issue, use the following workaround:

Note: Please create a backup of Sent Items folder before making any changes.

  1. In Outlook 2013, navigate to Home > Info > Account Settings > Account Settings:

  2. Select the IMAP account and click Change (or double-click the IMAP account name)
  3. Navigate to More Settings > Advanced and enter INBOX in the Root folder path field
  4. Click OK > Next > Finish

  5.  
  • Email, Outlook
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