How do I whitelist an email address from spam filtering?

If you have arrived at this article you are likely not receiving an email from a particular address or domain.  

This can be due to the sending party being on a blacklist which we subscribe to.  

Within DirectAdmin control panel you can add a whitelist entry by:

  • Logging into DirectAdmin
  • Finding the Spamassasin Setup tile in the Email Manager section
  • Once opened for your domain you'll find the Whitelist near the bottom of the page.
  • Say you want to Whitelist Netflix emails "[email protected]" to ensure they always come through :)
    You might populate the whitelist by entering [email protected] into the address box like example below.  And Click Add


  • Want to allow email for an entire domain? No Problem you can populate the box like and click Add.
    This will allow any address @mailer.netflix.com to bypass filtering. 
    e.g [email protected] and [email protected]


  • Finished adding entries click on save.
  • Email, Security, Spam
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How to select PHP Version for my domain?

Our servers run CloudLinux and have the PHP Version Selector available in DirectAdmin .To change...

How To create an email account

This article aims to show you how to go about creating an email account using the DirectAdmin...

How to issue a LetsEncrypt SSL Certificate for a domain

So,  your account has been setup your website looks good and you are wondering how do I get the...

How to view and/or tune ModSecurity Rule hits?

So,  you have discovered something is not quite working right on your site?  We run ModSecurity...